Privacy Policy

1.1 Personal Information

We collect personal information that you provide to us directly, including but not limited to:

• Name: Full name in English and Hindi
• Contact Information: Mobile phone number, email address
• Demographic Information: Date of birth, gender, category (General/OBC/SC/ST/EWS), marital status
• Address: Permanent and correspondence address, city, state, district, PIN code
• Identity Information: Aadhar number, identification marks
• Parental Information: Father's name, mother's name
• Educational Information: Educational qualifications, board/university, school/college, passing year, percentage, roll numbers, subjects

1.2 Documents and Images

When you use our My Vault feature, we collect and store:

• Passport-size photograph
• Signature (digital)
• Aadhar card copy
• PAN card copy
• Category certificate (if applicable)
• 10th and 12th marksheets
• Graduation certificates and marksheets
• Any other documents you choose to upload

1.3 Payment Information

We collect payment-related information through our secure payment gateway (Razorpay):

• Transaction amount
• Transaction ID
• Payment method used
• Payment status
• Wallet balance information

Note: We do NOT store your credit/debit card details, CVV, or banking passwords. All payment data is processed securely by Razorpay.

1.4 Device and Usage Information

We automatically collect certain information about your device and usage:

• Device type, model, and operating system
• Unique device identifiers
• IP address
• App version
• Language preference (Hindi/English)
• App usage statistics and analytics
• Crash reports and error logs

1.5 Location Information

We may collect approximate location data based on your IP address to:

• Show relevant job notifications for your region
• Connect you with nearby partner cyber cafes
• Comply with regulatory requirements

1.6 Referral Information

If you participate in our referral program:

• Referral code you share
• Number of successful referrals
• Rewards earned

2.1 Primary Purposes

We use your information for the following purposes:

• Service Delivery: To provide government job form filling services through our partner network
• Account Management: To create and manage your user account
• Document Storage: To securely store your documents in My Vault for easy access
• Form Filling: To auto-fill government job application forms with your stored information
• Partner Matching: To connect you with verified partner cyber cafes for form submission
• Payment Processing: To process payments for form filling services
• Communication: To send you order updates, notifications, and important announcements

2.2 Secondary Purposes

• Personalization: To customize your app experience based on preferences
• Analytics: To understand how users interact with our app and improve features
• Marketing: To send promotional offers, new job notifications (with your consent)
• Referral Program: To track and reward successful referrals
• Customer Support: To respond to your queries and provide assistance
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

3.1 With Service Partners

We share your information with verified partner cyber cafes ONLY when:

• You assign a form filling order to a specific partner
• The partner needs your information to complete the government form
• Sharing is necessary for service delivery

Partners can access: Your personal details, educational information, and uploaded documents relevant to the form being filled.

Partners CANNOT: Download, share, or use your information for any other purpose. All partners sign confidentiality agreements.

3.2 With Payment Processors

We share necessary payment information with Razorpay (our payment gateway provider) to process transactions. Razorpay's privacy policy: https://razorpay.com/privacy/

3.3 With Cloud Service Providers

We use Supabase for secure data storage. Your data is encrypted and stored on servers located in secure data centers. Supabase privacy policy: https://supabase.com/privacy

3.4 With Analytics Providers

We share anonymized usage data with:

• Firebase Analytics: For app performance and crash reporting
• Facebook Analytics: For advertising effectiveness and user acquisition metrics

Note: These providers receive only anonymized or aggregated data, NOT your personal information.

3.5 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government authority requests
• Law enforcement investigations
• Protection of our legal rights
• Prevention of fraud or illegal activities

3.6 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Secure Storage: Personal data is encrypted at rest using AES-256 encryption
• Authentication: OTP-based phone verification for account access
• Biometric Lock: Optional fingerprint/face authentication for app access
• Access Control: Strict role-based access control for our team and partners
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Servers: Data stored in ISO 27001 certified data centers

4.2 Document Security

Documents uploaded to My Vault are:

• Stored with unique identifiers
• Encrypted both in transit and at rest
• Accessible only to you and authorized partners (when you grant access)
• Protected by multiple layers of authentication
• Automatically deleted after 90 days of account deletion

4.3 Payment Security

• PCI-DSS compliant payment processing through Razorpay
• No storage of card details on our servers
• Tokenized payment methods for recurring transactions
• Real-time fraud detection and prevention

5.1 Active Accounts

We retain your information as long as your account is active or as needed to provide services.

5.2 Account Deletion

When you delete your account:

• Immediate: Account access is revoked
• Within 30 days: Personal information and documents are permanently deleted
• Within 90 days: All backup copies are removed
• Retained: Transaction records (anonymized) for 7 years as per financial regulations

5.3 Inactive Accounts

If your account remains inactive for 3 years, we will:

1. Send notification to your registered mobile/email
2. Provide 90 days to login and reactivate
3. Delete account and data if no response

6.1 Access and Update

You have the right to:

• Access your personal information stored in the app
• Update or correct inaccurate information
• View your transaction history
• Download your data (data portability)

6.2 Account Deletion & Data Erasure

You have the right to permanently delete your account and all associated data at any time.

How to Delete Your Account:

1. Open the ApplyKaro app
2. Go to Profile tab
3. Navigate to Privacy and Security section
4. Select Delete Account option
5. Confirm deletion by entering your registered mobile number
6. Verify with OTP sent to your phone

What Gets Deleted:

• All personal information (name, contact details, address, etc.)
• Educational qualifications and details
• All uploaded documents in My Vault (photos, Aadhar, marksheets, etc.)
• Order history and service requests
• Wallet balance (ensure you withdraw before deletion)
• App preferences and settings
• Referral history and rewards
• Communication history

Data Deletion Timeline:

• Immediate: Account access revoked; you cannot login
• Within 30 days: All personal data permanently deleted from active databases
• Within 90 days: All backup copies and cached data removed

What We Retain (Legal Requirements):

• Anonymized transaction records (for 7 years as per Indian financial regulations)
• Aggregated analytics data (no personal identifiers)
• Legal compliance records (if required by law)

Partial Data Deletion:

You can also selectively delete:

• Individual documents from My Vault
• Specific educational qualification entries
• Old address information

Important Notes:

Alternative to Deletion:

If you want a break but might return, consider:

• Temporarily disabling notifications
• Logging out (data remains safe for when you return)
• Deleting specific documents only

Need Help with Deletion?

If you face any issues deleting your account through the app, contact us:

• Email: privacy@indmon.in or support@applykaro.co.in
• WhatsApp: +91 8349879683
• Include: Your registered mobile number and "Account Deletion Request" in subject
• We will process manual deletion requests within 48 hours

6.3 Opt-Out Options

• Marketing Communications: Unsubscribe from promotional emails/SMS via app settings
• Push Notifications: Disable in app settings or device settings
• Analytics: Disable analytics tracking in app settings
• Personalization: Use the app without storing preferences

6.4 Guest Mode

You can browse jobs and notifications without creating an account (Guest Mode). However, form filling services require registration.